General
Non-smoking rooms
Shuttle service (Paid)
Designated smoking area
Family rooms
Room service
Packed lunches
Airport shuttle (Paid)
Airport pickup (Paid)
Airport drop-off (Paid)
Pet basket
Heating
Shared lounge/TV area
Pet bowls
Safety features
Access to healthcare professionals
First aid kits available
Hand sanitizer in guest accommodation and common areas
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Staff follow all safety protocols as directed by local authorities
Process in place to check health of guests
Face masks for guests available
Thermometers for guests provided by property
Safety & security
Fire extinguishers
CCTV outside property
CCTV in common areas
Smoke alarms
Security alarm
24-hour security
Key access
Front Desk Services
Invoice provided
Baggage storage
Tour desk
24-hour front desk
Concierge
Private check-in/out
Lockers
Cleanliness & disinfection
Guests have the option to cancel any cleaning services for their accommodation during their stay
Guest accommodation sealed after cleaning
Guest accommodation disinfected between stays
Linens, towels, and laundry washed in accordance with local authority guidelines
Use of cleaning chemicals that are effective against coronavirus
Property cleaned by professional cleaning companies
Outdoors
Outdoor furniture
Sun deck
Terrace
Garden
Outdoor fireplace
Food & drink safety
Delivered food covered securely
All plates, cutlery, glasses, and other tableware sanitized
Food can be delivered to guest accommodation
Breakfast to-go containers
Physical distancing in dining areas
Cleaning Services
Daily housekeeping
Laundry (Paid)
Suit press
Ironing service
Food & Drink
Breakfast in the room
Fruit (Paid)
Special diet meals (on request)
Spa
Public Bath
Open-air bath
Physical distancing
Physical distancing rules followed
Entertainment & Family Services
Board games/Puzzles
